UPS Donates US$100,000 to Support Employee Volunteerism

UPS Celebrates Ninth Annual Global Volunteer Month

UPS (NYSE: UPS) employees around the world will again take up rakes and paint brushes along with their logistics know-how to support local community organizations this October. During the company’s ninth annual Global Volunteer Month, UPS’s 400,000 employees will continue the company’s legacy of giving and service.

UPS employees give an average of 80 hours of volunteer time each year, according to an internal survey. To mark this year’s Global Volunteer Month, the company’s October goal is 275,000 hours of service. Employees will participate in a variety of service activities ranging from educating children to providing vital necessities to those in need. During volunteer efforts, employees also will deepen established relationships with key partners including United Way, Meal Exchange, Surrey Food Bank, Reach for the Rainbow, Volunteer Canada and more, by supporting service activities of those organizations.

The UPS Foundation recently presented Volunteer Canada with a US$100,000 grant which will be welcomed support for a variety of national initiatives including a model detailing how to establish a local volunteer centre and launch a volunteer centre training network.

To encourage employees globally in their efforts to make a difference in their communities, The UPS Foundation will donate $100,000 through an employee contest, providing 10 employees who participate in Global Volunteer Month a $10,000 grant to support the organization with which they volunteered.

“In addition to millions of packages each day, we deliver our expertise, talents and time to numerous non-profits, communities and individuals throughout the world,” said Ken Sternad, president of The UPS Foundation. “Volunteerism has long been a part of our culture. We see the value of community service both in enhancing lives of individuals and also in developing the leadership talents of our employees. We know the benefits that service provides our communities and workforce and are honored to place an additional emphasis on volunteerism and service each October.”

Volunteer events span the globe and provide employees the opportunity to donate time to support personal passions and community interests. Some events slated for this Global Volunteer Month in Canada include:

  • UPS volunteers will sort non-perishable items at the Surrey Food Bank throughout the month.
  • Fredericton Youth in Transition will work alongside volunteers to raise funds for Chrysalis House, providing support to serve the homeless.
  • Employees, friends and families raised funds for United Way at the Toronto annual truck pull.
  • Hosted by the British Columbia Lions Society for Children with Disabilities, employees renovated, revitalized and repaired the Camp Squamish grounds.
  • UPS’s Montreal Women’s Leadership Development Group served meals to the homeless at the Welcome Hall Mission.

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Your Campaign Printing & Document Service

Are you a Campbell River City Council or School Trustee Candidate? Need those flyers, brochures and business cards for your campaign? Look no further than your local UPS store in the Campbell River Common! Unlike other locations in town, out in-house design team can create your business card for you and print as many as you need, in FULL COLOUR! We also have the ability to do full colour printing and buckling of tri-fold brochures!

Hurry in! Election day will be here before you know it!


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Global Uncertainty Prompting SMEs to Forfeit Advantage of Strong Loonie

90% of holiday inventory to come from Canada despite overseas cost-savings

Canada’s small businesses are choosing to forfeit cost-saving opportunities in the U.S. and overseas in the run up to the 2011 holiday season, seeing Canada as one of the few safe havens in the international economy.

According to a quarterly survey of small and medium-sized enterprises (SMEs) commissioned by UPS Canada and released today, 90 per cent of SMEs’ holiday season inventory will come from within Canada’s borders and a comparable percentage of that inventory (91%) will be sold within Canada as well.

The numbers come on the heels of the most recent international currency valuations that peg the loonie at $0.97 USD, a figure that would normally prompt a business to seek cost-saving opportunities internationally or across the border.

“Given the instability in the U.S. economy this year, as well as the volatility in European markets, many businesses are hunkering down and focusing on the Canadian market, which has remained relatively steady thus far,” said UPS Canada President Mike Tierney.

Yet, the numbers also serve as an indication of growing isolationism among Canadian SMEs, many of which are ruling out the possibility of exploring export opportunities in emerging markets. Despite recent predictions by Export Development Canada that markets outside the U.S. will account for half of Canada’s exports by 2025, 66 per cent of SMEs interviewed say they have no intention of ever exporting to emerging markets.

Those SMEs that do engage in export are still predominantly anchoring to the U.S. market with 30 per cent increasing exports to the U.S. in the past six months compared with 18 per cent who have increased exports to emerging markets.

However, there is some evidence that the overwhelming reluctance to pursue cost efficiencies overseas may dissipate as the global economy improves. In fact, one in four SMEs surveyed (24%) say that current economic conditions are a primary barrier to starting or expanding an export practice.

“Many small businesses rely on the holiday season to bring in a significant portion of their annual revenue, so they’re reluctant to seek out new opportunities overseas – be they import or export – at that time of year because they naturally see the volatility as too risky,” said Tierney. “However, I would encourage these businesses to seek cost savings and growth by exploring international opportunities during quieter periods.”

Almost one-third of SMEs (29 per cent) see export as either a risky endeavour with questionable ROI or not worth the investment and headaches. Only one in five (21%) see it as a competitive necessity that offers significant growth potential.

The survey further revealed that many SMEs prefer to keep commerce close to home. Asked which countries would be their top three choice targets among a new group of emerging markets, Mexico was selected by the highest number of respondents (66 per cent) with South Korea and the Philippines as the runners up (44 and 42 per cent respectively).

About the survey

From August 12nd to August 22nd, 2011, an online survey was conducted among a sample of 548 Canadian small and medium business owners who are Angus Reid Forum panel members. The margin of error on the full base – which measures sampling variability — is +/- 4.1%. Discrepancies in or between totals are due to rounding.


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The UPS Store Continues to Expand Non-Traditional Locations in the U.S.

University of Oregon Welcomes The UPS Store on Campus

Today, The UPS Store ® franchise network opened a location on the University of Oregon campus, adding to its nearly 140 non-traditional locations across the country.

The UPS Store franchise began providing its services in venues like universities, hotels, convention centers and military bases nearly three decades ago. According to Kevin Pignone, vice president of non-traditional development for The UPS Store network, the company continues to pursue opportunities in non-traditional venues whose customers need The UPS Store services.

“Our non-traditional locations allow us to work with venues that have proven their customers need our services,” Pignone said. “They also provide students, hotel guests, convention attendees and military personnel the added convenience of having a business services location nearby.”

While customers may experience the same level of customer service at a non-traditional The UPS Store location, the products and services may vary from those found in a traditional The UPS Store location.

“It’s very common for these locations to offer customized services,” Pignone said. “For example, some of our college venues provide storage and assist students moving in and out of the dorms. These services are tailored specifically to that venue.”

The UPS Store location at the University of Oregon will offer a variety of services to students, faculty and staff, including packing and shipping, exclusive mailbox services, notary services, move-in and move-out assistance, and summer and winter storage. The university location will also test dorm room delivery as an added convenience for mailbox holders during especially busy times in the semester, such as mid-terms and finals.

“We look forward to becoming part of the campus community through the services we provide,” said Victor Urbina, The UPS Store franchisee. “We hope to contribute to what makes the University of Oregon a top-tier college.”

Additional The UPS Store non-traditional locations include the Ernest N. Morial Convention Center in New Orleans, La.; Mississippi State University in Starkville, Miss.; Nellis Air Force Base located outside Las Vegas, Nev.; and the Renaissance Resort at World Golf Village in St. Augustine, Fla. to name few.

In addition to domestic and international shipping, traditional The UPS Store provides a variety of products and services to small-business owners and general consumers alike, including: digital printing, black-and-white and color copies, document finishing (binding, laminating, etc.), printing services (business cards, letterhead, rubber stamps, etc.), full-service packing, custom crating and shipping for large items (e.g., grandfather clocks, rowboats), notary, mailbox and postal services, office and packaging supplies, and more.

For more information on The UPS Store products or services, or to find a location near you, please visit


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New UPS Service Transforms Package Delivery to Fit Busy Consumer Lifestyles

Self-Service Technology Empowers Consumers To Control Deliveries; A True Industry “First”

UPS (NYSE: UPS) today announced the launch of UPS My Choice,sm a new service that places greater control over home delivery in the hands of the consumer.

UPS My Choice helps avoid the disappointment and hassle of missing a home delivery by empowering the consumer to take control of UPS deliveries the day before arrival. This ground-breaking service increases the likelihood of a successful delivery on the first attempt by providing delivery alerts, specific delivery time frames, reroute options, visibility tools and electronic signature release – all by accessing through a computer or mobile phone.

“Our residential customers want the flexibility to easily fit package delivery into their busy daily lives,” said UPS Chairman and CEO Scott Davis. “UPS My Choice is an example of how UPS has leveraged technology to introduce a level of self-service and choice to consumers never before seen in our industry.”

UPS My Choice provides convenient options that align with the way consumers work and live. Customers can choose between two levels of membership. UPS My Choice members will receive phone, e-mail or text alerts notifying them a day in advance of when packages will arrive and providing a four-hour window for the delivery. They also will have the option to electronically authorize release of packages that require a signature and, for a $5 transaction fee, to reroute a package to another delivery address or have it delivered to the nearest The UPS Store location.

UPS My Choice Premium Membership, available for a $40 annual subscription, provides all the benefits of a regular UPS My Choice membership but in addition, members gain access to an online delivery calendar that shows the status of UPS home deliveries. Premium members also are offered a two-hour confirmed delivery window. A $5 transaction fee is charged only upon successful delivery of the package within the two-hour commitment.

The 2010 online holiday shopping season illustrated how consumers are conducting more transactions online. According to comScore, the 2010 U.S. online holiday shopping season brought in a record-breaking $32.6 billion in retail spending. This marked a 12 percent increase over 2009. Cyber Monday made history when consumer spending exceeded $1 billion for the first time in a single day. As internet commerce continues to grow, package delivery is becoming an important element of the full customer experience.

“Our shippers view package delivery as a critical piece of the customer experience,” said Alan Gershenhorn, UPS’s chief marketing officer. “UPS My Choice is a great stride forward in improving the convenience and flexibility of home delivery. We are extending our passion for logistics to residential customers through the introduction of this service.”

UPS customers who ship to consumers at home recognize the significance of the new service, Gershenhorn continued. Firms like QVC, one of the largest multimedia retailers in the world, are applauding the idea of a tool that allows customers to receive more of their packages on the first delivery attempt.

“QVC is pleased to be among the first multi-channel retailers to bring UPS My Choice to our customers, so they can be notified of incoming packages,” said John Hunter, QVC executive vice president, customer fulfillment services. “We know our customers will appreciate and embrace the flexibility to make alternate delivery arrangements and assure their QVC purchases arrive at a time that works within their busy schedules.”

UPS delivers annually to over 100 million residential addresses. For years, the company has been describing an emerging world of personalized commerce in which consumers pull the product they want, when they want it, from whomever they choose. Several years ago, UPS began building the technological infrastructure to give consumers the flexibility and control required to manage their own deliveries.

“UPS My Choice is the extension of sophisticated logistics down to the individual consumer,” said Davis. “It’s the revolutionary next step in a technology drive that has transformed UPS’s ability to control the flow of packages around the world.”

The new service will be available on Oct. 3. For more information about UPS My Choice or to pre-register for the service, visit


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Wanted: Consumers Seeking Flexibility and Control Over Home Package Delivery

If you love to shop, work from home or expect to receive more than your fair share of packages this holiday season, add UPS My Choicesm to your list of must-haves and register for a chance to win in the Win What You Want Sweepstakessponsored by UPS (NYSE: UPS).

UPS is awarding prizes to 25 lucky winners. The prizes have a maximum total retail value of about $238,996. Consumers registering for UPS My Choice between Sept. 14, 2011, and Dec. 31, 2011, are automatically entered in the sweepstakes. Consumers can also enter via mail.

“UPS My Choice is a first-of-its-kind service that arms the consumer with the ability to know when a package is coming and then to control the time and location of the home delivery before the first delivery attempt is even made,” said Alan Gershenhorn, chief sales and marketing officer for UPS. “It’s all about consumer choice and the Win What You Want Sweepstakes celebrates consumer choice by enabling winners to choose their own prize packages.”

Winners will be randomly selected during a drawing conducted on or about Jan. 20, 2012, by an independent judging organization, D.L. Blair, Inc. Each winner will choose one prize package from a specified list of events, including a 2012 Live Nation Concert, a NASCAR race, a NCAA game or a PGA European Tour event.

The prize packages are layered in three tiers – Grand, First and Second. Two Grand Prize winners will be selected and each will win what they want from prize packages ranging in value from approximately $8,552 to $15,300. For example, an available Grand Prize package includes tickets for the winner plus three guests to attend the NCAA Division I Men’s Basketball Championship, round-trip air fare, lodging, ground transportation to and from the airport along with $2,000 (check or gift cards) in spending money!

If golf is what you want, a Grand Prize winner could select the PGA European Tour package, which includes tickets for two, round-trip air fare, lodging, ground transportation to and from the airport plus $2,000 (check or gift cards) in spending money to one of the following events: Open de Espana, BMW Championship, Portugal Masters, HSBC Championship, Singapore Open or the Hong Kong Open.

Three First Prize winners will be selected and given their choice from Elite College Sports, NASCAR, NCAA or Live Nation prize packages. The Elite College Sports Package consists of tickets, airfare, lodging, ground transportation plus $2,000 in spending money (check or gift cards) for the winner and three guests to attend a top-notch collegiate athletic event such as the SEC, Pac-12 or Big Ten Football Championship, the NCAA Division I Women’s Basketball Championship or a key conference football or basketball game.

Twenty Second Prizes will be awarded, each with an approximate value of $8,552.

To register for this ground-breaking service or for more information about UPS My Choice and the Win What You Want Sweepstakes, including prize descriptions, odds statement, and details for mail-in entry, visit No purchase necessary to enter or win. Open only to residents, age 18 or older, of the 50 United States and Washington, DC. Sweepstakes ends on 12/31/11.


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UPS Supports Canadian Communities with Grants Totalling More Than US$200,000

By the end of the summer, The UPS Foundation will have provided more than US$200,000 to charitable organizations across Canada. One of the recipients, Volunteer Canada, received a US$100,000 grant, which will provide much-needed support for multiple facets of their organization.

Volunteer Canada is the national voice for volunteerism in Canada. Since 1977, the agency has been committed to supporting volunteerism and civic participation through national initiatives and by engaging in research and training across the country. The grant will be welcomed support as Volunteer Canada develops a model detailing how to establish a local volunteer centre and launch a volunteer centre training network. Volunteer centres are crucial to the participation and success of volunteer initiatives across the country.

“This grant is a good fit for us because volunteering is at the core of UPS’s values. It is part of our legacy,” says Mike Tierney, UPS Canada president and chair of Volunteer Canada’s Corporate Council on Volunteering, comprised of more than 20 corporate leaders committed to advancing the cause of volunteering in Canada. “Giving back to the communities where we live and work is a top priority for UPS. If we can help Volunteer Canada promote the benefits of volunteerism to individuals and organizations alike, then we are happy to support them in any way we can.”

UPS employees have a strong relationship with Volunteer Canada. Most notably, Tierney, along with the other members of the Corporate Council on Volunteering, last year pledged more than 800,000 hours of employee volunteer time for an initiative called Power of the Hour. In partnership with Volunteer Canada and, Power of the Hour is a national online campaign challenging Canadians to commit two million volunteer hours in 2010. The Council reached their goal within three months of the launch.

“I would like to thank UPS for its continued support of Volunteer Canada and commend the company for its strong commitment to the cause of volunteerism,” says Ruth MacKenzie, president & CEO of Volunteer Canada. “Volunteer centres play a vital role supporting Canada’s 12.5 million volunteers and the generous contribution by UPS will help build healthy, sustainable communities across the country.”

Some other grants distributed by The UPS Foundation in Canada in 2011 include:

On May 5, twenty UPS employees participated in the Habitat for Humanity (H4H) Women’s Build in Toronto and brought with them a US$10,000 grant to cover the participant fees. All funding received from the build went directly to building materials for homes for families in need. H4H mobilizes volunteers and community partners in building affordable housing and promoting home ownership as a means to breaking the cycle of poverty.

On May 11, Odd Squad Productions (OSP) accepted a US$9,733 grant to go towards an edit suite, which will produce high-quality productions and internet broadcast capabilities to support thousands of youth in isolated towns across Canada. OSP produces internationally acclaimed award-winning documentaries, illustrating real-life stories of the pitfalls of drug use and abuse. The organization uses these films as educational tools for youth. OSP received an additional US$5,000 grant to be used towards their annual premier fundraising event, the OSP Gala which took place in June.

On June 1, Eagle Ridge Hospital Foundation was presented with a grant of more than US$5,000 at the UPS facility in Fraser Valley, B.C. The funds are allocated to produce an updated video for volunteer recruitment and training to inspire recruiters and volunteers, who play a vital role in the care of patients and their families.

On June 8, Canuck Place Children’s Hospice accepted a US$9,590 grant at the UPS Coastal Centre in B.C. to purchase two medical beds. Canuck Place offers a comprehensive continuum of care to children and teens with life-threatening illnesses and their families, free of charge.

On June 30, YMCA in Fredericton, NB, received a US$50,000 grant to cover the cost of much needed equipment in the Early Childhood Development Centre. This equipment will be used to enhance its community programming. It is the largest grant the city of Fredericton has received from The UPS Foundation!

On July 13, Meal Exchange accepted a $15,055 US grant at the UPS Toronto facility. Meal Exchange is a youth-driven charity organized to address local hunger by mobilizing the talent and passion of students. The grant will be used towards the Trick or Eat food drive, as costumed youth will collect donations of non-perishable food items instead of candy on Halloween. Support of this initiative will help Meal Exchange improve volunteer management, leadership development and build its technological capacity.

UPS’s grant program highlights the company’s philosophy of striking a balance between financial contributions and hands-on volunteer hours. Organizations are nominated for grants by UPS employees and must have benefited from 50 hours of hands-on volunteering from UPS employees to qualify. UPS Canada employees volunteered over 19,000 hours to more than 260 charitable organizations across Canada in 2010.


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